Terms & Condition
At Yeye Coffee, every cup is part of a larger story — one rooted in connection, care, and craft. By accessing our website and placing an order, you agree to the following terms.
Our Coffee
We roast and source our coffee with intention. Because coffee is a natural product, slight variations in flavor and profile may occur from batch to batch. This is part of what makes each experience unique.
Orders & Payment
All orders are processed upon full payment at checkout. We reserve the right to refuse or cancel any order if necessary, including in cases of suspected fraud or errors.
Shipping
Each order is prepared with care and typically ships within 2–5 business days. Delivery timelines may vary depending on the carrier. While we do our best to ensure timely delivery, Yeye Coffee is not responsible for delays once the package is in transit.
Accuracy
We aim to present all information clearly and accurately. However, occasional errors in pricing or descriptions may occur, and we reserve the right to correct them at any time.
Use of Our Site
We ask that you use our website respectfully and refrain from any activity that could harm the experience for others or the integrity of our brand.
Limitation of Liability
Yeye Coffee is not liable for any indirect or incidental damages arising from the use of our website or products.
Contact
If you need support, we’re here: info@yeye.coffee
Privacy Policy
At Yeye Coffee, we believe connection is built on trust. This includes how we handle your personal information.
Information We Collect
When you visit our site or place an order, we may collect personal information such as your name, email address, shipping address, payment details, and browsing activity.
How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your purchase
Send updates, promotions, or brand content (only if you opt in)
Improve your experience on our website
Sharing Your Information
We only share your information with trusted third parties necessary to operate our business, such as payment processors and shipping providers. We do not sell or rent your personal information.
Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site.
Your Choices
You can opt out of marketing emails at any time by using the unsubscribe link included in our emails.
Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our website is not intended for individuals under the age of 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
If you have any questions about this policy or how your data is handled, please contact us at: info@yeye.coffee
Refund & Return Policy
At Yeye Coffee, every order is handled with care — because we believe every sip should feel intentional and worth sharing.
Returns
Due to the perishable nature of coffee, we do not accept returns on opened or used products.
Damaged or Incorrect Orders
If something isn’t right with your order, we want to make it right. Please contact us within 48 hours of delivery at [your email], including your order number and a photo of the issue. We’ll gladly replace the item or issue a refund where appropriate.
Lost Packages
If your package is marked as delivered but cannot be found, we recommend contacting the shipping carrier first. If you still need support, reach out to us — we’ll do our best to help.
Order Changes & Cancellations
We begin preparing orders quickly. Changes or cancellations must be requested within 12 hours of purchase.
Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your provider.
Contact
For any questions or concerns, contact us at: info@yeye.coffee